Assistant Registrar, Admissions and Financial Aid

Closes: February 3, 2023

Under the general direction of the Registrar and in collaboration with other members of the office, provides academic, financial aid, and admissions advising to current or future students of St. Michael’s College; responsible for the overall administration and coordination of the College’s student financial aid program. Interacts with employees and/or students/clients encompassing diversity of background. Often uses informal negotiation skills to secure co-operation from a wide range of people who may be upset or vulnerable. Frequently responds to complaints. Resolves minor interpersonal complaints and/or develops relationships with people whose co-operation is important to the university. Interactions regularly take place in a public forum. Performs other duties as required.

  • Department
    Office of the Registrar and Student Services — Supervised by: Registrar and Director of Student Services
  • Compensation
    $40.62 per hour ($1,421.86 per week)
  • Hours
    35-Hour Work Week
  • How to Apply
    hr.stmikes@utoronto.ca
  • Terms

    This position is covered by United Steelworkers “All Employee” Bargaining Unit

    Position Title: Assistant Registrar, Admissions and Financial Aid
    Position Number: 14
    Department: Office of the Registrar and Student Services
    Supervisor Registrar and Director of Student Services
    Compensation: $40.62 per hour ($1,421.86 per week)
    Hours: 35-Hour Work Week
    Terms: Full-Time / Permanent
    Posting Date: February 3, 2023
    Closing Date: January 27, 2023
    Apply to: hr.stmikes@utoronto.ca
    Attention: Human Resources
    (please include position title in subject line of email when submitting resume and cover letter)

    PROFILE
    The University of St. Michael’s College, federated with the University of Toronto, is a Catholic institution of higher learning founded by the Congregation of St. Basil, whose motto, “Teach me goodness, discipline and knowledge,” sets the tone for campus life. Committed to the pursuit of knowledge, meaning and truth, USMC is a dynamic center where Catholic intellectual thought thrives in a context of academic freedom and rigorous debate. The University of St. Michael’s College boasts a large and dynamic undergraduate division, a Faculty of Theology and one of the busiest and most important libraries on the University of Toronto Campus.

    POSITION SUMMARY
    Under the general direction of the Registrar and in collaboration with other members of the office, provides academic, financial aid, and admissions advising to current or future students of St. Michael’s College; responsible for the overall administration and coordination of the College’s student financial aid program. Interacts with employees and/or students/clients encompassing diversity of background. Often uses informal negotiation skills to secure co-operation from a wide range of people who may be upset or vulnerable. Frequently responds to complaints. Resolves minor interpersonal complaints and/or develops relationships with people whose co-operation is important to the university. Interactions regularly take place in a public forum. Performs other duties as required.

    DUTIES AND RESPONSIBILITIES

    FINANCIAL AID
    Advises students on accessing various sources of financial assistance; reviews grant applications, ensures completeness and accuracy of information on the application; meets individually with and advises students who have complex, difficult or serious financial and academic problems, and who are referred by staff within the Office of the Registrar and Student Services or by other offices of the University; makes referrals to other specialized services and resources within the University, the University of Toronto and/or community or health services as appropriate; advises students on all financial matters, funding opportunities, scholarships, bursaries, OSAP and UTAPS; makes decisions on routine applications, ensures decisions are consistent with the terms of the awards and provides complete and timely follow up with the applicant and relevant university offices; works closely with the Associate Registrar: Awards, Academic and Student Services, and the Director of Student Services and Registrar providing direction and making suggestions for improvement in policies and procedures for the Financial Aid Program.

    ADMISSIONS
    Assists the Director of Student Services and Registrar on admissions initiatives, including scheduling, creation and interpretation of admissions reports and data. Assists in maintaining the USMC sections of the website managed by the Office of the Registrar and Student Services, in particular as pertains to financial planning, financial aid and applying for aid via the Financial Aid Grant Portal. May be required to participate in on-campus and select off-campus events.

    ACADEMIC ADVISING
    Provides academic and career related/skills development advising by appointment and on a drop-in basis to new and continuing undergraduate students. This includes but is not limited to course selection, programs of study, degree requirements, transfer credits, petitions and appeals, probation and suspension, explaining Faculty of Arts and Science and university policies and practices and referral to other USMC and U of T services as required.

    OTHER
    Responds to e-mails; represents the University and the Faculty at on-campus and off-campus events; assists in managing and coordinating the University’s annual events and ceremonies (Convocations and Awards Ceremonies). The incumbent interacts with employees and/or students and/or visitors encompassing diversity of background; often uses informal negotiation skills to secure co-operation from a wide range of people who may be upset or vulnerable and frequently responds to complaints. The Assistant Registrar resolves minor interpersonal complaints and/or develops relationships with individuals/organizations whose co-operation is important to the university. The Assistant Registrar is responsible for financial or academic counselling; cross-functional collaboration with departments and units across USMC and U of T to assist students. Responsibilities include grant application assessments, accommodation requests from students; determining appropriate solutions for student concerns (through one-on-one appointments); collaborating with other departments to accommodate student requests, Admissions, course overload requests, financial aid awards assistance, and conducting new student info sessions. Any other duties as assigned by the Director of Student Services and Registrar.

    EDUCATION & QUALIFICATIONS

    • Bachelor’s degree
    • Minimum four years working in a related capacity
    • Working knowledge of ROSI/ACORN, Degree Explorer, Course Finder, Transfer Explorer, Financial Aid Grant Portal, and related features is a definite asset
    • Demonstrated ability to work under pressure, meet deadlines, and work independently.
    • Experience with educational and mission-oriented institutions preferred.
    • Ability to learn and apply complex policies and procedures.
    • Ability to work well in a cross-cultural environment.
    • Advising/counselling experience.
    • Excellent one-on-one communication.
    • Demonstrated initiative
    • Precision and speed required in keyboarding processing a variety of documents or data input (eg. drafting reports, correspondence, etc.)
    • May require independent judgement and skill to plan and organize more effectively
    • Ability to compose brief, clear and correct text in conventional English
    • Organized, articulate, conscientious, discreet, diplomatic; good listener; good judgment; reliability; attention to detail; service oriented with a friendly manner.
    • Ability to create and edit documents in Microsoft Word, Excel, PowerPoint, Word Press, and other electronic platforms.

    We thank all applicants for their interest. Only those considered for an interview will be contacted.

    The University of St. Michael’s College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, people who take a religiously informed view of human experience, and others who may contribute to the further diversification of ideas. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    If you require accessibility accommodation, please contact Human Resources at 416-926-7101 or hr.stmikes@utoronto.ca.