Information Technology Manager

Closed for Applications

The Information Technology Manager is responsible for controlling the process of ensuring accurate and timely technology support and problem resolution to internal and external stakeholders. The incumbent will respond and resolve both complex and routine service requests relating to desktops, laptops, mobile devices, tablets, personal devices, servers, printers, wired and wireless network, information security, and software problems and malfunctions.

  • Department
    IT — Supervised by: Bursar & CAO
  • Compensation
    Commensurate with experience
  • Hours
    35 hours per week
  • How to Apply
    hr.stmikes@utoronto.ca
  • Terms

    UNIVERSITY OF ST. MICHAEL’S COLLEGE JOB OPPORTUNITY

    Position Title: Information Technology Manager
    Department: IT
    Supervisor Bursar & CAO
    Hours: 35 hours per week
    Salary: Commensurate with experience
    Terms: Full-time, Permanent
    Posting Date: October 7, 2022
    Closing Date: October 21, 2022
    Apply to: hr.stmikes@utoronto.ca
    Attention: Human Resources
    (please include position title in subject line of email when submitting resume and cover letter)

    PROFILE

    The University of St. Michael’s College, federated with the University of Toronto, is a Catholic institution of higher learning founded by the Congregation of St. Basil, whose motto, “Teach me goodness, discipline and knowledge,” sets the tone for campus life. Committed to the pursuit of knowledge, meaning and truth, USMC is a dynamic centre where Catholic intellectual life thrives in a context of academic freedom and rigorous debate. The University of St. Michael’s College boasts a large and dynamic undergraduate division, a Faculty of Theology and one of the busiest and most important libraries on the University of Toronto Campus.

    POSITION SUMMARY

    The Information Technology Manager is responsible for controlling the process of ensuring accurate and timely technology support and problem resolution to internal and external stakeholders. The incumbent will respond and resolve both complex and routine service requests relating to desktops, laptops, mobile devices, tablets, personal devices, servers, printers, wired and wireless network, information security, and software problems and malfunctions. The IT Manager will also have oversight of all phone systems including cellular phones and security camera access. The IT Manager will supervise the AV/IT Technician, IT Technician and other IT Staff. The IT Manager is responsible for the day-to-day assignments of staff, and the follow-up of their work performance. Ensures the optimal level of quality of service is provided to all clients in accordance with established service principles, policies, and procedures. The incumbent will interact and consult with clients to manage client satisfaction; provide guidance, assistance, and follow-up on client inquiries; and assist in the implementation of desktop hardware and software. The IT Manager will have access to confidential company and employee data and will ensure the confidentiality of the information.

    DUTIES & RESPONSIBILITIES

    • Oversee all information technology for the University including but not limited to network telecommunications, VoIP phone system, IT system security, data management, public PCs, laptops, tablets, mobile phones, AV Equipment, printing systems, networking cables, WiFi, security camera support, cloud computing, conference and hybrid meetings, data backup, and disaster recovery.
    • Exercises considerable independence, judgment, and initiative in supervising activities within assigned area(s) and the performance of other duties assigned.
    • Supervise AV/IT Technician, IT Technician, and other staff, oversee staff activities including assigning and monitoring work to ensure timely and accurate completion of projects and work orders. Plans and coordinates training and professional development of staff.
    • Supports and provides back up to the AV/IT Technician, IT Technician and assists with various AV, classroom and scheduling needs.
    • Assigns staff to handle conference and hybrid event requests.
    • Selects, trains, mentors/guides, and evaluates performance of information technology staff, AV staff, work study students, and contractors.
    • Supports user account, computer management, and permission administration within a Microsoft Windows Active Directory and Office 365 environment utilizing enterprise management tools including but not limited to: Group Policy Object (GPO) creation and administration, Active Directory Users and Computers (ADUC), System Center Configuration Manger (SCCM), Microsoft BitLocker Administration and Monitoring (MBAM), and Microsoft Deployment Toolkit (MDT).
    • Participates in and/or ensures that departmental training is conducted to maximize use of existing technology. Design and develop user training either in group or one-one-one sessions.
    • Manage all employee cellphone usage and monitor and review such usage periodically to ensure prudent fiscal guidelines are followed.
    • Develop policies as required.
    • Manages all staff issues including, but not limited to; hiring, termination, performance appraisals, overtime approval, promotions, transfers, and vacation schedules.
    • Records and maintains status of service requests, incidents/troubles, and accurate logs relating to issues.
    • Plan and prepare technology budgets, track and monitor expenses; review and revise technology- related plans and policies; prepare statistical reports on use, trends, and changes; establish and maintain positive vendor relationships.
    • Assists with the development of plans and processes that ensure the minimum risk to services or systems due to errors.
    • Provides oversight and strategic guidance, staying current with, and researching new, computer and network based technologies in order to recommend, install, maintain and troubleshoot new technologies adopted by the University.
    • Assists with monitoring, routine maintenance and repair of equipment in conference rooms, computer classrooms. Equipment may include audio video controls and projection, video conference endpoints, and computer systems.
    • Working with Bursar and other departmental stakeholders to carry out UofT’s Information Risk Assessments on an annual basis and strategize Information Security plans for the University in conjunction with UofT’s Information Security group.
    • Establishes working relationships with others at the University, collaborating on new technology needs or expanded uses for existing technologies to increase functionality or efficiency. Maintain equipment inventory and the process for the storage and surplus of equipment. Ensures the disposal of used equipment is completed according to security policies developed within the University. Handles security requests to view security camera footage with the Bursar.
    • Creates procedures and policies to ensure security and audit compliance in IT and throughout
    • the University. Review policies and procedures on a regular basis to ensure relevancy and to incorporate new best practices in both security and desktop support.
    • Act as a liaison between USMC and the University of Toronto IT Community.

    EDUCATION

    • Bachelor’s degree in Computer Science or related field, or equivalent combination of education and training.

    QUALIFICATIONS

    • Five (5) or more years of experience in computer technical support, computer consulting, computer programming, and/or computer operations. Experience in an academic setting will be an asset. Experience supervising in a unionized environment will be an asset.
    • Demonstrated technical breadth and depth in supporting Apple devices (iOS and MacOS X), classroom technology (projectors, interactive whiteboards, document cameras, audio systems, Apple TV), and Windows devices (Windows 7 and 10) is required, as is technical knowledge of Microsoft products such as Active Directory and Office 365.
    • Ability and aptitude to advance technical knowledge and understanding through research, self-training, formal education, and/or career certifications.
    • Thorough understanding of computer hardware, peripherals, standard operating systems, and software.
    • Experience with the tools, equipment, cabling environments, methods and procedures common to computer systems, telecommunication and/or AV system installation.
    • Basic understanding / working level knowledge of Ethernet and IP networks and protocols.
    • Demonstrated interpersonal skills under pressure.
    • Ability to communicate effectively and accurately both orally and in writing, including the ability to communicate technical concepts to persons with limited technical backgrounds.
    • Ability to exercise good judgment, discretion and tact.
    • Demonstrated ability to resolve technical problems, work well under stress, and to follow complex plans and strategies.
    • The ability to work independently as well as in a team environment.
    • Experience with office productivity software (MS Office suite, Office 365)
    • Experience with Microsoft SCCM, MS Access, and/or SQL databases.
    • Ability to climb ladders and lift 30-50 pounds overhead.
    • The willingness and ability to work occasional weekends, early mornings, and evenings.
    • Ability to multi-task and manage multiple demands and competencies
    • Ability to handle discretionary information both confidential materials and files

    As an employee of the University, you must be fully vaccinated to be able to attend and perform duties on University premises as required, even if some or all of your duties can be performed remotely.
    To read about our exemptions please visit our Guidelines on Vaccination.

    We thank all applicants for their interest. Only those considered for an interview will be contacted.

    The University of St. Michael’s College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, people who take a religiously informed view of human experience, and others who may contribute to further diversification of ideas.
    All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    If you require accessibility accommodation, please contact Human Resources at hr.stmikes@utoronto.ca.