Library Technician (Access and Information Services)

Closes: December 17, 2021

The role of Library Technician – Access and Information Services supports the daily operations of the John M. Kelly Library’s Public Services Department. Working in partnership with several other functional teams across the library, the Access and Information Services team provides patron support on all aspects of the library’s patron services.

The Kelly Library is the largest federated college library at the University of Toronto. It is also one of more than 40 libraries at the university. The library’s collection is strong in the humanities, including Catholic theology, the Middle Ages, book history and media, Celtic Studies, and English, French, Italian, Slavic, and German literature.

The Library Technician provides and supports the services and programs offered by Access and Information Services in the John M. Kelly Library. The incumbent will work with other staff members to ensure daily duties and projects are delivered in a timely manner. They should also be flexible with their work hours throughout the year.

There are several library technicians in the Public Services Department. While all technicians are expected to execute all duties as necessary, some duties are assigned to specific technicians. Each technician is responsible for the duties of others during absences.

  • Department
    Access and Information Services, John M. Kelly Library, University of St. Michael’s College — Supervised by: Head of Public Services
  • Compensation
    $1,148.10 per 35-hour week
  • Hours
    35-hour Work Week (Evenings and Sunday) • Sunday – Thursday 4:00 p.m. – 12:00 a.m. OR as determined by Head of Public of Services (September – April)* • Monday – Friday 12:00 p.m. – 8:00 p.m. OR as determined by the Head of Public Services (May – August)* *see additional information below
  • How to Apply
    james.roussain@utoronto.ca
  • Terms

    This position is covered by United Steelworkers “All Employee” Bargaining Unit

    Position Title: Library Technician (Access and Information Services)
    Department: Access and Information Services, John M. Kelly Library, University of St. Michael’s College
    Supervisor Head of Public Services
    Compensation: $1,148.10 per 35-hour week
    See USMC/Steelworkers Agreement for benefits information: https://stmikes.utoronto.ca/wp-content/uploads/2019/05/Final-USW-CA-Clean.pdf
    Hours: 35-hour Work Week (Evenings and Sunday)
    • Sunday – Thursday 4:00 p.m. – 12:00 a.m. OR as determined by Head of Public of Services (September – April)*
    • Monday – Friday 12:00 p.m. – 8:00 p.m. OR as determined by the Head of Public Services (May – August)*
    *see additional information below
    Terms: 18-month Term Vacancy (maternity leave coverage)
    Posting Date: November 24, 2021
    Closing Date: December 17, 2021
    Apply to: james.roussain@utoronto.ca
    Attention: Interim Head of Public Services
    (please include position title in subject line of email when submitting resume and cover letter)
    Applications should address the selection criteria with a letter of interest and curriculum vitae that includes the names and contact information for three references. Please submit these items as a single PDF with a file name that begins with applicant’s last name.

    POSITION SUMMARY

    The role of Library Technician – Access and Information Services supports the daily operations of the John M. Kelly Library’s Public Services Department. Working in partnership with several other functional teams across the library, the Access and Information Services team provides patron support on all aspects of the library’s patron services.

    The Kelly Library is the largest federated college library at the University of Toronto. It is also one of more than 40 libraries at the university. The library’s collection is strong in the humanities, including Catholic theology, the Middle Ages, book history and media, Celtic Studies, and English, French, Italian, Slavic, and German literature.

    The Library Technician provides and supports the services and programs offered by Access and Information Services in the John M. Kelly Library. The incumbent will work with other staff members to ensure daily duties and projects are delivered in a timely manner. They should also be flexible with their work hours throughout the year.

    There are several library technicians in the Public Services Department. While all technicians are expected to execute all duties as necessary, some duties are assigned to specific technicians. Each technician is responsible for the duties of others during absences.

    DUTIES AND RESPONSIBILITIES

    Public Services

    • Oversees the nightly closure of the Kelly Library and works with campus security to clear the library of patrons and secure the facility.
    • Provides circulation services to library patrons, including charging, discharging, and renewing materials; negotiating fines and overdue items in accordance with defined procedures and in consultation with the Head of Public Services; recording items as lost, missing, or claimed returned; processing payments; and answering general inquiries.
    • Assists patrons with the use of computers, printers, scanners, photocopiers, and other forms of technology.
    • Helps patrons find library materials using the University of Toronto Libraries catalogue (LibrarySearch) at the service desk.
    • Retrieves and shelves library materials as required; will also assist with collections maintenance including conducting inventories and shelf reading, as necessary.
    • Work in collaboration with the Head of Public Services and the Lead Operations and Scheduler to distribute work to student assistants and clerks during evening shifts.
    • Maintain usage statistics on all services provided.

    Kelly InfoExpress and Syllabus Service Programs

    • Provides backup to the Kelly InfoExpress team during vacations, illness, and high-demand periods.
    • Assists the Kelly InfoExpress and Syllabus Service Team with difficult-to-locate requests.

    Other

    • Contribute content to the Kelly Library’s social media channels.
    • Contribute to the development of public programming, such as student events.
    • Other duties and projects as assigned by Head of Public Services.

    SKILLS/QUALIFICATIONS

    • Familiarity with Canvas or other learning management systems (preferred)
    • Experience with ALMA, PRIMO, and Leganto (preferred)
    • People oriented; enjoy working directly with customers and the general public;
    • Knowledge of various electronic library databases and reference tools;
    • Knowledge of basic copyright laws and practices;
    • Knowledge of Microsoft Excel, Microsoft Word and multimedia platforms;
    • Ability to communicate effectively in English in person, on the telephone, and in writing;
    • Ability to deal effectively and tactfully with other employees and library patrons;
    • Demonstrated ability to perform detailed work;
    • Demonstrated ability to establish priorities and to complete work assignments independently;
    • Ability to collect resources from campus libraries year-round;
    • Strong problem-solving and analytical skills;
    • Ability to find library materials in a variety of languages;
    • Ability to carry 10 kg of books;
    • Ability to push book trucks, shelve books, lift heavy boxes, and move material;
    • Must be flexible with work hours and can cover morning or afternoon shifts (8:00 a.m. to 4:00 p.m.; 1 p.m. to 9 p.m.) on occasion throughout the year.

    EXPERIENCE

    • At least one-year full-time library experience in a public service position

    EDUCATION

    • Library and Information Technician diploma preferred or 2 years of full-time experience in an academic library in public services or related areas
    • Bachelor’s degree in a humanities discipline (preferred)

    ADDITIONAL INFORMATION

    This is not a remote position. However, due to ongoing and evolving COVID-19 precautions, flexibility with off- and on-site work is required.

    We thank all applicants for their interest. Only those considered for an interview will be contacted.

    The University of St. Michael’s College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, people who take a religiously informed view of human experience, and others who may contribute to further diversification of ideas.

    All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    If you require accessibility accommodation, please contact Human Resources at 416-926-7118 or hr.stmikes@utoronto.ca.

    Vaccination Requirement
    As an employee of the University, you must be fully vaccinated to be able to attend and perform duties on University premises as required, even if some or all of your duties can be performed remotely. To read about our process in reviewing Medical Exemptions please visit this link.