Kelly Curbside Pickup

Kelly Curbside Pickup

Kelly Curbside Pickup






Extramural Readers may now submit Kelly Curbside Pickup requests to kelly.library@utoronto.ca. Extramural requests should include the item’s title and call number along with their library barcode.


Kelly Curbside Pickup runs Monday to Friday from 9:00 a.m. to 4:30 p.m.. Patrons with a valid UTORid will be able to submit a request through the UTL catalogue for any physical items in our collection not held in the Hathitrust Digital Library. When the materials are ready for collection, patrons will receive a pickup notice by email. This message will explain our contactless pickup procedures and social distancing protocols.

NOTE: Library staff cannot accommodate in-person requests for this service. Please make sure you make your request using the UTL catalogue.


Making a Request




      
  • Find your item(s) in the library catalogue.

  • In the catalogue record, click the Get Help button and follow the prompts.

  • If an electronic copy of the book is available via the HathiTrust Emergency Temporary Access Service (ETAS), you will be provided with a link to the ETAS. (Please note you will then need to log in to HathiTrust to access the full text.)

  • If not, continue by clicking “Request Curbside Pickup” and click “Continue.”

  • Have your barcode and pin ready and enter the information and click “Continue.”

  • Making a request: Under “Call Number,” please select St. Michael’s College (John M. Kelly) to pick-up the item at the Kelly Library. Please remember to enter your email address so that we can reach you when your request(s) are ready for pickup. If another person will be picking up your items, please ensure you add a note saying so in the notes field before you click “Submit request.”

  • If you are requesting one or more volumes in a book series, please specify which volumes you would like in the notes field before you click “Submit request.”

  • You will receive an automated message to let you know when your request has been received. Staff will check the shelf for your requested book(s) and send a message about any requested book(s) that are not available.

  • Wait for a final e-mail providing instructions for where and when to pick up your item(s).

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Contactless Pickup Procedures




      

Step 1: Ensure that you have your T-card, photo ID, and a copy of the pick-up confirmation email before arriving at the Kelly Library. If you are collecting material for another person, please have their T-card, your photo ID, and a copy of this email.


Step 2: Arrive at the Kelly library and go to the waiting area. When you see the drop box area is clear, approach the designated area BOX 1. If you do not see a staff member, call 416-926-7114.


Step 3: Show your TCard to the staff member at the window. They will signal you to move to the area labelled BOX 2 to wait for your bagged materials.


Step 4: The staff member will bring your material to pickup table. Please wait for the staff member to re-enter the building before retrieving your bag(s).


If you require further assistance with your accounts, please e-mail kelly.library@utoronto.ca.

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Health & Safety




      
  • When you arrive at the library, please remember to maintain 2m/6ft from other patrons.

  • Please keep in mind that no one will be able to enter the building for water or washroom breaks.

  • Please place returns through the book slot. If there is a patron being served, please be courteous and maintain a safe distance.

  • While the pick-up will be outside, we encourage patrons to wear a mask.

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Kelly Curbside Pickup FAQs




  
    




  
    




  
    




  
    




      

  

  

When I drop by to pick up my materials, can I enter the library quickly for a drink of water or to use the bathroom?

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Once I've submitted my request, how long will I need to wait before my materials are ready?

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Can I pick my books up on Saturday or Sunday?

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What materials can I borrow using Kelly Curbside Pickup?

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How many materials may I borrow through Kelly Curbside Pickup?

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What's the best way to return materials once I'm done with them?

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When will my items be due?

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What if I only need a scan from a book?

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What happens if I don't pick up my items on time?

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How do I arrange for someone else to pick up one or more items for me?

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Can I make a curbside request in person at the library?

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What if I don't have my T-Card?

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