St. Michael’s Registrar’s Office Optimizes Digital Support to Students

St. Michael’s Registrar’s Office Optimizes Digital Support to Students


Ask.smc@utoronto.ca offers a single point of access for student to find the help they need  

Image depicts the south facade of Brennan Hall on a sunny day. From academic advising to assistance with financial aid, accessibility needs and career planning, the Office of the Registrar and Student Services provides essential help to students in all stages of their St. Mike’s journey. Although the physical office has been closed since mid-March in response to the COVID-19 pandemic, the Student Services team continues to provide timely, crucial support to St. Mike’s students online, and the team is optimizing its services for remote delivery this fall as well. 

The effort on the part of the office to optimize online service delivery for St. Michael’s students in a matter of days “is truly something I have never witnessed before,” says St. Michael’s Registrar Giancarlo Mazzanti 

“Advisors have stepped up to deal with the very significant increase in student inquiries, while working at putting into a virtual format everything that students have come to expect of the Registrar’s Office and Student Services,” Mazzanti says. “The university has made a commitment to the continuation and expansion of Student Services to be certain that all students will have the advising and services that have become synonymous with the student-centered St. Michael’s approach. 

During this unique time, a single point of access has made it easier for students to find the help they need: ask.smc@utoronto.ca. Students can email this account to get in touch with an advisor directly, and to get connected with a variety of ongoing services. 

Academic Advising is a primary focus of the office. During one-on-one sessions, advisors provide assistance with registration, course selection, program selection and scheduling. In addition, advisors can provide students with guidance regarding workloads relative to other aspect of their student life, and help provide clarity on options for financial aid, some of which are available directly through the University of Toronto.  

Nicole LeBlanc MSW, RSW has been the Wellness Counsellor at St. Michael’s since the fall of 2016. All students and residents of St. Michael’s are welcome to set up an online half-hour counseling appointment with her by emailnicolem.leblanc@utoronto.ca. Other wellness resources can also be found through St. Michael’s Student Services under the Wellness Counsellor tab.  

Dr. Andrea Graham and Julia Andrews are the Academic Success Learning Strategists at St. Michael’s, and they support students in all areas of learning and academic performance. Graham and Andrews are available to help students discover their best ways of learning, adapt to university expectations, increase their efficiency, identify and pursue their goals, improve their work, and get the most out of their academic learning experience. Appointments with each can be set up through ask.smc@utoronto.ca, and additional resources for academic success are available through University of Toronto Student Life.  

Accessibility Services at the University of Toronto can help students with temporary and permanent accessibility needs receive necessary academic accommodations. St. Michael’s accessibility advisor can be reached through ask.smc@utoronto.ca, and more information about registering for services is available through University of Toronto Student Life. 

It’s no secret that writing at the university level can be a challenge, especially for new students. That’s why the Writing Centre at St. Michael’s continues to offer one-on-one appointments for students looking for guidance on all aspects of the writing process, from researching and outlining to drafting and editing. 

Support for students also includes help with the period that follows graduation. This is where St. Michael’s Career Educator Husna Arif comes in: she helps students with exploring career options, applications for grad school, upgrading job search skills, conducting mock interview, learning about employment opportunities, and making plans for after graduation. As with the Office of the Registrar’s other services, digital appointments with Husna can be set up through ask.smc@utoronto.ca. 

As these services continue being offered digitally through the summer, Mazzanti says remote service is being optimized for the Fall term as well. “We have doubled the number of front-line advisors available to answer student inquiries as well as adding resource to the financial aid portfolio, in personnel and funds,” he says. Regular services offered during the Fall and Winter terms such as the Math and Computer Science Success Centres will be available remotely, too  

Many students will also be making their transition to university during this uncertain timeand the Office of the Registrar and Student Services team is already working hard to make the move as seamless as possible. “We have over 20 events planned over the summer to facilitate the student transition to university,” Mazzanti says, including “welcome events, course planning and selection and other events that will allow students to actively participate, collaborate and meet with our advising team.”