IT Support Technician

Closed for Applications

Please apply by submitting your résumé and cover letter to: hr.stmikes@utoronto.ca

In the email subject line, please include your full name and the title of the position title for which you are applying. Only applications with both cover letters and resumes saved together in one Microsoft Word or PDF document and submitted through the above email address will be considered.

 

This position is covered by United Steelworkers “All Employee” Bargaining Unit

Position Title: IT Support Technician
Department: Information & Technology Services
Job Number: 60
Pay Band: 12
Supervisor Director, Information & Technology
Hours 35 hours per week
Compensation: Hiring Rate: $40.91 (Band Range: $40.91 – $45.44 hourly / $74,456.20 – $82,700.80 annually)
Terms: Vacancy / Full-Time / In-Person
Posting Date: February 27, 2026
Closing Date:  March 13, 2026

 

POSITION SUMMARY 

Reporting to the Information Technology Director, the incumbent provides technical support across network and security systems, desktop and laptop environments, peripheral devices, video conferencing and classroom technologies, telephony and VoIP systems, and mobile technologies. The role includes troubleshooting and repairing hardware, responding to IT support requests, managing phone and email inquiries, and preparing technical documentation.

The position supports students, staff, and faculty with technical issues related to desktop, laptop, network, and remote access services, both on-site and remotely. The incumbent ensures timely resolution of issues or escalates them to appropriate technical personnel as required to maintain service continuity.

The role also contributes to the operational maintenance of network infrastructure, including supporting switch and network room equipment, assisting with wiring diagnostics, and maintaining infrastructure documentation. The University operates in a fast-paced environment, and the incumbent is expected to demonstrate flexibility, responsiveness, and a strong service-oriented approach.

DUTIES & RESPONSIBILITIES

Recruitment

  • Administer and maintain enterprise endpoint management platforms, including Microsoft
    Intune, device staging, imaging, deployment, and lifecycle management.
  • Install, configure, and support desktop and laptop systems, VoIP phones, and related
    hardware in accordance with institutional standards.
  • Support Microsoft Windows, Windows Server, macOS, and Microsoft 365 services (Office
    applications, Teams, OneDrive, SharePoint, Outlook, Active Directory).
  • Implement system upgrades, patches, and configuration changes; perform root cause
    analysis of hardware and software issues and coordinate vendor support as required.
  • Troubleshoot authentication, VPN, Microsoft account access, email, printing, and device
    connectivity issues while ensuring secure handling of confidential data and compliance
    with IT security standards.
  • Provide advanced operational support for LAN and WAN environments, diagnosing and
    resolving complex TCP/IP networking issues, including DNS, DHCP, VLAN configuration, IP
    addressing, subnetting, and wireless connectivity.
  • Configure and troubleshoot network switches, access points, VoIP infrastructure, and
    secure remote access technologies.
  • Ensure classrooms and meeting spaces are fully operational; configure, deploy, and
    support audiovisual and hybrid collaboration technologies, including Microsoft Teams and
    Zoom.
  • Diagnose and resolve classroom technology issues to minimize disruption to teaching.
  • Generate and distribute weekly classroom schedules and coordinate associated
    technology requirements.
  • Respond to, document, and resolve service requests through the ticketing system; provide
    professional technical guidance and maintain technical documentation and knowledge
    base resources.
  • Support operational technologies such as building automation, surveillance and video
    intercom systems.
  • Participate in IT projects and recommend service improvements.
  • Remain current with emerging Microsoft technologies, cloud services, and cybersecurity
    best practices.
  • Provide after-hours technical support as required.
  • Perform other duties as assigned.

QUALIFICATIONS

Education

  • Bachelor’s degree or acceptable combination of equivalent education and experience.

Experience

  • Minimum four (4) years of progressively responsible experience in a technically oriented, client-facing IT support role within a complex, networked environment.
  • Demonstrated experience supporting a broad range of computing devices and enterprise technologies, including Windows and macOS operating systems, Microsoft 365 applications, desktop and laptop systems, mobile devices (iOS and Android), and related peripherals.
  • Experience administering and supporting enterprise endpoint management platforms, including Microsoft Intune and Azure Active Directory.
  • Experience supporting Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
  • Experience using PowerShell scripting to support system administration, automation, configuration management, and troubleshooting.
  • Experience supporting collaboration and conferencing technologies in office and instructional environments, and hybrid meeting platforms.
  • Experience configuring and troubleshooting audiovisual and integrated presentation systems.
  • Experience using service management and remote support tools to deliver structured technical support.
  • Demonstrated competence in configuring and troubleshooting LAN/WLAN environments.
  • Proven ability to diagnose and resolve moderately complex networking issues involving TCP/IP, DNS, DHCP, VLANs, IP addressing, and subnetting using structured troubleshooting methodologies.
  • Demonstrated knowledge of audiovisual equipment, including video projection systems, video conferencing technologies, speakers, microphones, and related systems.

Other

  • Excellent written and verbal communication skills, with the ability to translate technical concepts into clear and accessible language for diverse audiences.
  • Demonstrated customer service orientation and the ability to interact professionally and tactfully with faculty, staff, students, and external partners.
  • Sound judgment and the ability to interpret and apply established policies, procedures, and technical standards.
  • Strong organizational skills with the ability to prioritize competing demands in a high-volume, fast-paced environment.
  • Proven analytical and problem-solving skills, including the ability to identify root causes and implement effective solutions.
  • Collaborative team contributor with a proactive approach and commitment to timely service delivery.
  • Demonstrated ability to independently research, learn, and apply new technologies and technical information.
  • Ability to safely install, move, and configure technical equipment.
  • Flexibility to adjust work schedules as required to support operational and event-related needs.

 

We thank all applicants for their interest. Only those considered for an interview will be contacted.

The University of St. Michael’s College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, people who take a religiously informed view of human experience, and others who may contribute to further diversification of ideas.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

If you require accessibility accommodation, please contact Human Resources at hr.stmikes@utoronto.ca

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