Associate Registrar, International Experience

ABOUT ST. MICHAEL’S COLLEGE

Founded in 1852, the University of St. Michael’s College boasts a diverse and vibrant community of over 5,400 undergraduate students registered within the Faculty of Arts and Science at the world-renowned University of Toronto.

The College supports students across the full range of undergraduate courses and programs offered in the Faculty of Arts and Science. It also sponsors four acclaimed interdisciplinary undergraduate programs (Book & Media Studies, Celtic Studies, Christianity and Culture, Medieval Studies) and numerous year one courses. These courses and programs are open to all students in the Faculty of Arts and Science and are grounded in the interdisciplinary strengths, intellectual history, and special collections and resources housed within the College.

St. Michael’s College is home to one of the busiest and most popular libraries on the St. George campus; to an acclaimed art collection; to a Print Studio featuring a variety of working historic printing presses; to an Academic Success Centre housing dedicated supports in writing, research, and learning strategy; and to a dynamic community of student groups and clubs. It is also home to a recognized community of supportive faculty, fellows, and librarians who teach across various subjects at U of T and who participate actively in the provision of mentorship, research, and co-curricular opportunities for undergraduates.

Located in the downtown core only steps away from the Royal Ontario Museum, Queen’s Park, and the two main subway lines, St. Michael’s College offers a “home away from home” to commuter and resident students alike. Renowned for its beautiful historic grounds and peaceful campus setting, it is home to a variety of residence buildings that range from historic old houses to more modern constructions. The College provides a unique residence experience to over 600 undergraduate students and an atmosphere of a friendly and characterful neighbourhood to all students across a variety of spaces that include a library late-night café, a Wellness Studio, and a basketball court.

Committed to supporting and empowering students in all aspects of their university experience, St. Michael’s continues to build upon its informing strengths in teaching and scholarly excellence, academic support, interdisciplinary exploration, and the provision of a feeling of close-knit community that recognizes the uniqueness of every student’s journey. Never complacent in this commitment to the student experience and ever-responsive to the enlivening potential of challenge and initiative, St. Michael’s is embarking upon a renewed investment in key areas of student support.

THE REGISTRAR’S OFFICE AT ST. MICHAEL’S COLLEGE

St Michael’s College is dedicated to challenging, supporting, and empowering in each student the potential to explore and fulfill a full sense of academic engagement (and thus achievement) in the broadest, most transformative sense. The Registrar’s office is central to this definition of the College experience to students, to the College as a whole, and ultimately to the larger university and alumni community.

Helmed by the Registrar and Director of Student Advising, the Registrar’s Office constitutes an essential point of informed contact, advising, and referral for students on a variety of complex, ever-evolving matters related to their academic experience. The Registrar and Director of Student Advising is a key leader and representative of the undergraduate College experience within the College and within the Faculty of Arts and Science: the staff in the Registrar’s office provide essential advising for students and an experienced, informed resource in support of this larger strategic direction and leadership.

In recognition of the complex challenges, needs, and opportunities inherent in the contemporary university student experience, St. Michael’s College is looking to invest and build upon the strengths of its current office. With portfolios currently dedicated to student services, financial aid, awards, and recruitment, it will be supporting these areas with greater vigour and an extra level of dedicated managerial direction. It will also be investing proactively in other, related areas of student advising and support encompassing transition and retention; academic advising; upper-year transition and career/grad school planning; support and referral; co-curricular and experiential learning; awards planning; and the analysis of data and trends in order to inform strategic directions.

POSITION SUMMARY

Under the general direction of the Manager, Academic Advising and Academic Engagement, the Associate Registrar, International Experience engages specifically with the unique needs, expectations, and resources available to the diverse international and permanent resident student population of St. Michael’s College. They also serve as a resource and advisor for international and domestic students who are planning on pursuing learning opportunities abroad (e.g. CIE Exchange Programs, Summer Abroad, etc.).

The role-holder assists in advising international students on fees, awards, and financial aid; on degree completion; and on resources specific to international and/or permanent resident students across the College and the University of Toronto. Working closely with departments and units across the University of Toronto and the Faculty of Arts & Science, they support international students who may be experiencing transitional or other challenges by providing appropriate and detailed advice, effective and informed referrals, and supportive resources.

Informed by first-hand experience, collaborative discussion, and data analysis, the successful candidate will advise the College in terms of the programming that might be offered both to support international and permanent resident students and to leverage the breadth of experiences and cultural perspectives that can enrich the experience of all students. They will act as a member of the SMC Student Programming Committee. In that role, they represent the interests of international and permanent resident students with an emphasis on resource provision and holistic well-being. They also represent the interests of the entire social and academic community of the College in its proactive engagement with the opportunities inherent in a breadth of international experiences, perspectives, and interactions.

The Associate Registrar, International Experience will also perform such core duties and responsibilities of an advisor as: providing ongoing guidance to students with serious interpersonal problems and difficult or complex issues; advising students on academic and/or financial matters; monitoring student degree process; advising on the appropriateness, precedents and process for petitions and appeals; interpreting academic regulations, program and degree requirements; advising students on Academic Integrity Issues and attending meetings with the Dean’s Designate, when necessary/requested; advising students on program and/or course requirements and options. They will act as a collaborative member of the academic advising team and assist with balancing advising work and supporting the work of the office as a whole. They will serve as a resource to others by providing administrative guidance. They will assist with planning and execution of events related to their portfolio and for newly admitted and current students. They may be asked to assist in the editing and/or updating of materials (e.g. website, social media, printed materials) to provide information for international and/or permanent resident students.

QUALIFICATIONS AND SKILLS

Required Qualifications

Education: Bachelor’s degree minimum. Master’s degree or equivalent combination of education and experience preferred.

Experience

• 6 years minimum working in an advisory capacity.
• Minimum two years working specifically within an advising capacity focussed on international students and/or international experience.
• Experience in supporting and advising students on complex academic, interpersonal, and financial issues.
• Experience in efficient collection and analysis of information across different IT applications, services, and tools for the purpose of advising and reporting.
• Experience working across units and departments.
• Experience working in a cross-cultural environment and with students from a diversity of cultural and socio-economic backgrounds.
• Experience in devising, promoting, and facilitating student programming.
• Experience in seeking out information through specialized tools/IT applications and from multiple sources.
• Experience in management of confidential information.
• Demonstrated initiative in areas of student services and academic advising, particularly as related to international students and/or student international experience.
• Experience in mentoring and/or supervising staff.
• Strong knowledge of current equity, diversity, and inclusion regulations and
• Experience in advising students in Academic Integrity issues strongly preferred.

Skills

• Excellent written and oral communication skills in English.
• Excellent research, analytical, and reporting skills.
• Strong presentation skills for large and small audiences.
• Excellent organizational skills: ability to manage details and document and communicate process methodically.
• Proven ability to manage unpredictable or urgent problems by independently interpreting and analyzing different factors.
• Excellent time and stress-management skills
• Ability to produce detailed and efficient process materials for onboarding and/or transition planning.
• Demonstrated collaborative and consultative approach with managers and staff.
• Ability to create and edit documents in, but not restricted to Microsoft Word, Excel, Power Point,
• Advanced skills with ROSI/ACORN, Degree Explorer, or other similar enterprise database solutions/CRM systems.
• Demonstrated skills and ability to provide effective guidance and advice to students and staff in a responsive, empathetic, and thoughtful manner.
• Demonstrated ability to handle multiple tasks and to prioritize to meet deadlines.
• A high level of muscular coordination and/or manual dexterity for precise processing of a variety of documents or inputting data where corrections are permitted after the fact.

We thank all applicants for their interest.  Only those considered for an interview will be contacted.

The University of St. Michael’s College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, people who take a religiously informed view of human experience, and others who may contribute to further diversification of ideas.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

If you require accessibility accommodation, please contact Human Resources at 416-926-1300 ext. 7191 or hr.stmikes@utoronto.ca.